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Faculty FAQ's

When do course evaluations occur?

Course evaluations usually occur during the last two weeks of the instruction period for full term courses, and courses with a duration of four weeks or longer. Courses with a duration between two and four weeks will receive their evaluations during the last week of the instruction period. Courses with a duration of less than two weeks will receive their evaluations during the last week and the week following the last day of the instruction period.

Do Faculty need to create accounts?

Faculty do not need to create accounts for the Course Feedback service, as all Faculty information is extracted from banner. However, banner data does not signify co-instructor assignments for courses, so the Course Feedback Support Team needs to be informed if there are multiple instructors teaching the same course so that accounts can be made for them if necessary. 

Can an Instructor or Faculty member add custom questions?

As of Spring 2016, Custom Question functionality, is available for Faculty to create and assign questions to their respective courses, as course projects become available in the EvaluationKIT application. Further information about Custom Question functionality can be found in Faculty's Pre-survey announcement email sent to them via Custom Question tutorials and How To information are available in the EvaluationKIT application online help section by logging into EvaluationKIT and clicking on the  link in the very top right hand side of the screen. 

It is the Instructor's responsibility to familiarize themselves with the UNM-Wide questions and any respective college, or department-wide questions, so that they can avoid creating similar or repetitive questions.

Where can the UNM, College, and Department-Wide Questions be found?

The four UNM-Wide questions, along with all College and Department-Wide questions, are posted under the "Surveys and Reports" tab located in the main menu of the Course Feedback website. The four UNM-Wide questions can also be found in the Pre-survey Announcements emailed to Instructors. Because some Colleges and Departments have been provisioned to incorporate their own questions without needing our assistance, these questions must be obtained by contacting the Department/College Administrator.

How do my students know when and where to complete the survey?

Students receive automated emails from for each course that they are enrolled in which is being evaluated using the Course Feedback service. These emails contain all the information students need to know about their course evaluations, and when to complete them.  

Where can I direct my students to take course evaluations?

Students can access their evaluations three ways: 

  1. Use the link provided in the emails sent to them from 

  1. Use the links found in the "Course Evaluations" section on the Blackboard Learn homepage. 

  1. Use the link on the Homepage as well as the footer of the Course Feedback website.

How does the Course Feedback service know which students are in my course?

Student enrollments are extracted from banner and uploaded into EvaluationKIT late into the semester prior to when student surveys open. All students on the roster at the extraction date will receive a survey.

My students are not able to access their evaluations?

If students are not able to take course evaluations: 

  1. The evaluations  are closed for responses. 

  1. The students are not enrolled in the course in the EvaluationKIT application. 

Can dropped students complete course evaluations?

Student enrollments are extracted from banner and uploaded into EvaluationKIT late into the semester prior to when student surveys open. Thus, students who drop between the data extract/import date and the survey open or close date will be invited to complete surveys. If enrollment numbers are not correct, please contact the Course Feedback Support Team.  

Will Faculty be able to know which students responded to a course evaluation?

Yes. This can be accomplished in two ways: 

  1. Students receive a certificate of completion by email. Faculty can ask their students to forward them that message.  

  1. Faculty can submit a request to the Course Feedback Support Team to release the names of students who have responded to their course evaluation.

Note:  The only time the Course Feedback Support Team can release the names of students who have responded to a course survey to an Instructor, or a department Administrator, is when the instructor is giving extra credit or percentage of their grade for a response. 

*It is a soft rule that the course contains less than 3students, and there is a minimum of 3 student responses.

Can the dates for course evaluations be changed?

Course evaluation dates can be changed by submitting a request to the Course Feedback Support Team.  

When will Faculty have access to results for course evaluations?

Faculty are specifically prohibited from accessing survey reports if they have not submitted final grades for the students registered in that course (including withdrawal and incomplete grades). Therefore, reports will not be available to Faculty to view until after final grades are due. To maximize the probability that final grades are submitted before Faculty see survey reports, Instructor Report Access dates shall be no less than two weeks after the end of the final examination period for all courses on the same schedule, or after the last day of the instruction period if no final examination period is defined. 

How do Faculty get access to survey reports?

1. Log into the EvaluationKIT application.

2. After logging into EvaluationKIT, click on the "Results" tab, which is located in the main menu at the top of your browser window.

3. Next, select "Instructor Results."

4a. Select a single report from the "Reports" section by clicking on the download icon on the right-hand side under the "View" column.


4b. Select multiple reports to compile a batch report by checking each of the reports you want under the "Reports" section, then clicking on the blue "Batch Reports" button located right above the "Results" section.

You can also organize and search for reports based on project by clicking on the down arrow link, just under the "Project" section. 

Note: Further help with reporting can be obtained by clicking on the  in the top right-hand corner of your browser window.

Why can't I view reports from my course evaluations?

There are several reasons why reports may not have been produced:

1. The response rate did not meet the required threshold of three student respondents

2. The course was not evaluated using the Course Feedback service

3. The Faculty assignments are incorrect

In contrast to previous semesters, the Course Feedback service is now provisioning student surveys for courses with less than 3 students, unless directed otherwise by the department Administrator or Instructor, in order to provide all students with an equal opportunity to provide feedback for their courses. However, this poses an issue regarding report attainment because a course evaluation must receive a minimum of three student responses in order for a report to be produced to protect student anonymity per UNM policy. The only option in situations such as these is to aggregate reports. Aggregated reports can combine course evaluation data for same/similar courses which is applicable across multiple semesters. Aggregated reports are only created upon request by contacting the Course Feedback Support Team. 

How does the Course Feedback service at UNM help to increase response rates?

A common concern about online surveys is low response rates. UNM-wide IDEA response rates were approximately 70% during 2012 - 2013. That will serve as the baseline for measuring response rate success or failure of Course Feedback at UNM. The Course Feedback Support Team will monitor response rates and adjust practices as needed to ensure that they meet or exceed the baseline.

Practices that have worked elsewhere to ensure adequate response rates include:

  • Survey administration
    • Open survey window of days to weeks
    • Administering surveys during face-to-face class periods (students can use a laptop, tablet, or cell phone)
    • Monitoring response rates and intervening as needed

  • Direct request
    • Face-to-face and/or email request from the instructor — Most effective practice!

    • Automatic reminders via email, text message, etc.

  • Rewards
    • Survey response counts as low-stakes quiz grade

    • Survey response earns extra credit

  •  Additional methods that could be considered if the methods above are insufficient
    • Drawing or contest entry

    • Early release of final grades for students who complete surveys

    • Delayed release of final grades for students who don't complete surveys